Refund policy

Refund Policy

 

At Sunona, every song is custom-made based on the story you share with us — so please read this policy carefully before placing your order.

 

Non-Refundable, Except in These Cases

 

Because each song is uniquely created for you, we do not offer refunds once production has started, except in the following situations:

 

You did not receive your song within 48 hours of submitting your story details (excluding delays caused by incorrect contact information provided by you)

 

You were charged more than once for the same order (duplicate payment)

 

The order was not fulfilled due to an error on our end

 

How to Request a Refund

 

If you believe you're eligible for a refund under the above conditions, contact us at [sunona.info@gmail.com / your WhatsApp number] within 3 days of your order date, along with your order number.

 

Processing Time

 

Approved refunds will be processed within 5-7 business days to your original payment method.

 

Order Cancellations

 

Orders cannot be cancelled once you have submitted your story details, as song production begins immediately.